The mortgage industry is changing, and not always for the better. According to a recent J.D. Power survey, overall satisfaction with mortgage lenders saw a significant decline in 2024. The primary reason? An over-reliance on digital tools and virtual processes that leave borrowers feeling disconnected and unsupported during one of the biggest financial decisions of
When you’re in the market for a new mortgage or to refinance your loan, or even if you’re about to purchase a new vehicle, there’s something important you should know: The instant that a mortgage broker or any lender pulls your credit as part of that application process, the major credit reporting bureaus (Experian, TransUnion,
As mortgage rates start to decline, many borrowers naturally aim for the lowest rate possible when refinancing. While this instinct makes sense, it’s crucial to look beyond just the rate. Focusing solely on securing the lowest rate without considering the costs involved can lead to costly mistakes. At Indigo Mortgage, we advise borrowers to take
As VA mortgage rates start to drop, veterans across the country are being aggressively targeted by lenders pushing them to refinance. From online offers to mailers and phone calls, veterans with home loans above 6% are inundated with enticing refinance opportunities. While this might seem appealing, we want to offer a word of caution before
Understanding Trigger Leads Trigger leads are a controversial practice in the mortgage industry, often referred to as “bottom feeders.” When lenders like Indigo Mortgage pull a credit report for a prospective borrower, credit bureaus immediately sell that borrower’s information to third-party lenders. This results in an overwhelming influx of calls, emails, and texts from these
Recently the team at Indigo Mortgage has had feedback from several local real estate agents who have said they really don’t like working with big national lenders like the “Pocket” sounding company or that Veterans Divided VA home loan lender. The number one reason they give is that those large national mortgage lenders are not
Recently we have been talking about some of those big internet lenders like that one that should be called Veterans Divided, and another, the Pocket sounding lender. These large national mortgage lenders aren’t the best option for many homebuyers. Here are a couple of examples, what we think shows the proof is in the pudding
Many prospective home buyers or people wanting to refinance may have never done a mortgage application before or it’s been some time since they did an application. And because of today’s higher mortgage interest rates and uncertainty, borrowers can be uneasy about applying for a mortgage. In an age of electronics and computers, it’s becoming
If you’re in the market for a new home loan or to refinance, it’s important to distinguish between a mortgage lender and a mortgage broker. Loan officers at a mortgage broker (like Indigo Mortgage) actually work for the borrower, while loan officers from a mortgage lender represent the bank. If you’re applying for a mortgage
As your local Albuquerque mortgage lender, Indigo Mortgage knows how important it is to communicate with all of the parties involved in your home buying process. You have a seller, a buyer, two realtors, and a title company, in addition to the lender. All of those parties need frequent contact with the lender to get